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Compliments & Complaints
Compliments
The department welcomes compliments and loves to hear when our officers and employees go above and beyond. To commend an employee and recognize their exceptional service, please email wspd@wspd.us or you can contact the department at 817-246-7070. You can also visit the Police Department in-person at 8900 Clifford Street to share your compliment. Community members can also use the online Commendation Form.
Complaints
A MESSAGE FROM CHIEF OF POLICE CHRISTOPHER COOK
The employees of the White Settlement Police Department are committed to delivering the highest level of public safety to our citizens, businesses, and visitors in our community. We hold ourselves to the high standards of professional conduct that is expected of 21st Century law enforcement agencies. We are accredited by the Texas Police Chiefs Association under their Agency Best Practices Program and certified by the Georgetown University Law Center under the Active Bystandership for Law Enforcement Program. Our vision is “Excellence In Everything We Do,” and our values are honor, service, and integrity.
While we love to hear the positive accolades of our employees going above and beyond through our commendation processes, we also know that we can fall short of expectations or make mistakes at times. When this happens, our goal is to correct the deficiency, retrain employees, review policies and practices, and improve our service delivery to the community and those impacted.
If you have a complaint about the department or a team member, the attached form contained within this packet will allow our agency to evaluate our employee’s actions or departmental policies, based upon the facts of the incident. This may include a thorough review of digital media such as body-worn cameras, surveillance videos, dash camera video systems and our employee’s statements of what transpired. As your Chief of Police, I have the ultimate responsibility for the conduct of our employees. Legitimate complaints are welcome, and our team will thoroughly investigate allegations of misconduct and service deficiencies according to policy, best practices, Civil Service Rules, and state laws.
I also have responsibility to provide due process to our employees and protect them and our Police Department against false allegations and disinformation efforts that are intentionally spread to undermine the rule of law, erode public trust, and damage our reputation and standing in the community. Our team will vigorously defend against such disinformation and the malicious spreading of non-factual information or invalid personal attacks against our employees. Allegations will be judged and evaluated by the facts of each case as they are determined. The filing of false complaints may result in criminal prosecution with the Tarrant County Criminal District Attorney’s Office or the United States Attorney’s Office.
All complaints filed will be reviewed for merit, validity, and/or reliability through a preliminary review before being assigned to a supervisory inquiry or transitioning to a formal investigation by the department, if warranted. Complaints lacking merit, validity, and/or reliability, in addition to other factors, will not move forward beyond a preliminary review.
Complaints that contain merit, validity, and/or reliability will be thoroughly reviewed for appropriate findings of fact and appropriate outcomes. Outcomes where allegations are sustained could result in performance management techniques including, but not limited to, coaching, mentoring, re-training, disciplinary actions, and/or policy or procedural changes, when appropriate. Outcomes where allegations are not sustained, determined to be unfounded, or where employees are exonerated will result in no action being taken against an employee or the department.
To initiate a complaint, you need to complete the Citizen Complaint Form packet. Our department maintains copies in the lobby of the Police Department or we can email you a digital copy that you can print at home and return. You can also access the packet here Version OptionsCompliments & ComplaintsHeadline.
You may contact the Police Department by calling 817-246-7070, come to the Police Department at 8900 Clifford Street, send us an email at wspd@wspd.us, or download the online complaint form: Citizen Complaint Form.
For Spanish-speaking residents, the complaint packet can be downloaded here: Spanish-Speaking Citizen Complaint Form.
Racial Profiling/Bias-Based Complaints
The White Settlement Police Department strictly prohibits officers from engaging in racial profiling, which is defined as the discriminatory targeting of individuals for a suspicion of crime based upon the individual's ethnicity, race, religion, or national origin. Departmental policy and Texas Code of Criminal Procedure Article 2.131 expressly prohibit racial profiling.
The Department of Justice defines racial profiling as any police-initiated action that relies on the race, ethnicity, or national origin rather than the behavior.
The ACLU defines racial profiling as the discriminatory practice by law enforcement officials of targeting individuals for suspicion of crime based on the individual's race, ethnicity, religion or national origin.
If you believe you have been subjected to racial profiling, please contact the Police Department at 817-246-7070, email wspd@wspd.us, visit our lobby at 8900 Clifford Street, or complete the online racial profiling Complaint Form.