Utility Billing / Customer Service

3/20 IMPORTANT ANNOUNCEMENT:
FROM THE DESK OF THE CITY MANAGER

We have been in contact with our vendor partner and have negotiated arrangements to temporarily waive the $5 convenience fee for online and pay by phone utility bill payments. This change will allow those wishing to remain at home during this time of health crisis to safely and conveniently pay their water bill without incurring a fee. This will go into effect on Monday, March 23rd at 8:00 am. If you have any questions please call 817-246-4971 and select option 1.

Thank you,
Jeffrey J. James
City Manager, City of White Settlement

3/18 IMPORTANT ANNOUNCEMENT: FRONT LOBBY HOURS AT CITY HALL HAVE BEEN REDUCED TO WEDNESDAYS AND FRIDAYS 8AM-5PM. THIS IMPACTS UTILITY BILLING OPERATIONS. PLEASE CLICK HERE TO READ THE FULL DETAILS.

Responsibilities

Utility Billing / Customer Service is responsible for establishing and maintaining all water utility accounts in the City of White Settlement.

Apply for Water Service

To set up your water service with the City please fill out the WATER SERVICE APPLICATION and then either bring it into City Hall (CURRENT HOURS: Wednesday and Friday, 8am-5pm) or email it to ub-customer-service@wstx.us. You will also need to provide:

  • A lease agreement if you are renting or closing papers if you just purchased the property
  • Money for a deposit
  • A valid U.S. driver’s license or identification card

Deposit must be paid at time of application. If you require assistance, please come into City Hall and speak to a Utility Billing representative or call at 817-246-4971.

Water Utility Payment Options

For your convenience, there are several options for paying your utility bills. You may mail your payment to:
214 Meadow Park Drive
White Settlement, TX 76108

Include your payment stub and the account number on your check. Payment may also be made inside City Hall at the Customer Service counter or at the drive up window. Payment is accepted from 8 a.m. to 5 p.m., Monday through Friday. A drop box is also available for payments 24 hours, 7 days a week. You may also pay online. We also have a new phone payment option. Just call 855-715-1312 to pay your bill over the phone. Setting up an automatic monthly bank draft is another payment option. Just fill out the BANK DRAFT FORM and bring it into City Hall or email it to ub-customer-service@wstx.us.

Additional Information Regarding Payments

All payments made after 5 p.m. will be posted next business day. Partial payments are accepted. However, if your account is not current and you would like to request additional time to pay your bill contact the Utility Billing Office at 817-246-4971 prior to the disconnection date before 5 p.m.

Payment Extensions (residential only)

Residential utility customers can receive two payment extensions per year. These apply to the current bill only and you must request the extension prior to cut off day. To request a payment extension, download and fill out the PAYMENT EXTENSION FORM, then email it to ub-customer-service@wstx.us along with a copy of your driver’s license. 

Request a Senior Exemption

Residents age sixty-two (62) or over may request a waiver of penalties and late fees on their account. The waiver applies only to residential account holders who occupy the premises. To request this exemption fill out the SENIOR EXEMPTION FORM and bring it to City Hall or email it to ub-customer-service@wstx.us.

How your sewer usage is calculated

Your monthly sewer usage is calculated using a method called Winter Quarter Averaging. To learn how this system works, CLICK HERE.

Trash Services

For all information regarding trash and recycling services, please CLICK HERE

Apply for a Leak Adjustment

Ordinance 2229-03 provides that a customer may apply for an adjustment of their water bill because of a significant increase in water consumption that can be proven to be the result of a leak past the water meter in the water line serving the service address. This form is provided for customers applying for water leak adjustments only. The information obtained from the customer shall be attested by the customer’s signature. Proof of leak (receipt copies and/or pictures of damaged parts and/or pipe(s)) shall be attached to this form. Only residential single-family or multi-family accounts with separate meters are eligible. To apply for a leak adjustment fill out the LEAK ADJUSTMENT FORM and bring it to City Hall or email it to ub-customer-service@wstx.us.

Apply to use a fire hydrant meter

Those wishing to use a fire hydrant meter must first fill out and return an Application for Use of Fire Hydrant Meter. Customer must provide a deposit and a copy of business card for business entity. Fire hydrant meters can be picked up in the Utility Billing department at City Hall.