Utility Billing / Customer Service

Responsibilities

Utility Billing / Customer Service is responsible for establishing and maintaining all water utility accounts in the City of White Settlement.

Water Utility Payment Options

The City of White Settlement offers several convenient ways to pay your city utility bill, including online and phone payment systems. 

If payment is made using the web, kiosk, or phone payment methods after services have been disconnected or on cutoff day, please contact utility billing/ customer service to ensure re-connection is processed. If cutoff day is on a Monday and you pay on the weekend, please contact Utility Billing on Monday morning to let them know you made a payment.

CONTACTLESS PAYMENT METHODS

Pay Online
Customers can register for an account or make a one-time payment with account number and amount of last payment. Customers can also enable auto draft from credit card through the online system. CLICK HERE to pay online.

Pay by Phone
Call the automated phone number (855) 715-1312 to access the phone payment system. Be sure to have your account number available as you will be asked to respond to a series of prompts in order to obtain account information and make payments. For our bi-lingual phone payment system, please call (682) 267-5133. It is recommended the customer setup an account under the online portion so that an email address is linked to the account so the future payment adjustments can be updated properly.

Pay by Text
Call the automated phone number (855) 715-1312 to access the phone payment system to enable pay by text. Be sure to have your account number available as you will be asked to respond to a series of prompts in order to obtain account information and will be asked for the payment information to authorize payment by text. It is recommended the customer setup an account under the online portion so that an email address is linked to the account so the future payment adjustments can be updated properly.

Pay by Bank Draft
Pay your city utility bill the easy way by bank draft. Monthly payments are drafted directly from your bank account on each due date. Please provide a voided check or a letter on bank letter head with routing and account number and complete the form here and bring to City of White Settlement, 214 Meadow Park Dr, White Settlement, TX 76108 or email to ub-customer-service@wstx.us..

Pay by Mail
Use the return envelope included with your bill and enclose the return portion of your statement with payment by mail. If using your own envelope, mail to City of White Settlement, 214 Meadow Park Dr, White Settlement, TX 76108. Checks should be made payable to the City of White Settlement. Do not pay with cash when paying by mail.

Pay by Drop Box
An after-hours drop box is located on the Meadow Park Drive side of the building. Checks should be made payable to the City of White Settlement. Do not pay with cash when paying by drop box.

DRIVE-THRU PAYMENT METHODS

Pay by Kiosk (24 Hours)
Customers can now utilize the two (2) 24 – hour kiosks available in the drive through located at City of White Settlement, 214 Meadow Park Dr, White Settlement, TX 76108. Payment methods include cash, check, and credit card. Coins will be dispersed by the terminals but cannot be used with cash payment. You can also utilize the kiosk to pay online! Just CLICK HERE to pay now!

Pay by Drive-Thru
The Drive-Thru is open from 8:30am to 4:30pm Monday-Friday. Customers may make payments by cash, check, or credit card (the system does not accept American Express). Simply bring the bottom portion of your bill with you to Customer Service to expedite processing.

PAY IN PERSON

 The Utility Billing Department is always available for any and all customer service needs. Customers may make payments by cash, check, or credit card (the system does not accept American Express). Simply bring the bottom portion of your bill with you to Customer Service to expedite processing to City of White Settlement, 214 Meadow Park Dr, White Settlement, TX 76108.

How your sewer usage is calculated

Your monthly sewer usage is calculated using a method called Winter Quarter Averaging. To learn how this system works, CLICK HERE.

Trash Services

For all information regarding trash and recycling services CLICK HERE.