Frequently Asked Questions

Property must be inspected before start of new service. To schedule an inspection, contact the code department at 817-246-4971. When property has been inspected, you will need to come in to the customer service counter in city hall. Bring the following with you: 

• A lease agreement if you are renting or closing papers if you just purchased the property
• Money for a deposit
• A valid U.S. driver’s license or identification card

Deposit must be paid at time of application.

Deposit fees are the following:

• Commercial Deposit: $200 Minimum
• Residential Deposit Homeowner: $100 Cash or Card
• Residential Deposit Rental Property: $150 Cash or Card

After hours calls should be used only for emergency purposes. If you need emergency assistance after hours you can call 817-246-4971 and select option 1 or call 817-980-1937. Please note, there is a $50 fee for after hours assistance. This fee will be added to your next utility bill.

If the City is not open on your due date, your bill must be paid no later than the next business day. 

Each February, the City holds a household hazardous waste collection event. Check the City calendar at www.wstx.us for those dates. In addition, each household can receive one free voucher annually to drop off household hazardous waste at a Fort Worth location. Visit https://www.wstx.us/1398/Household-Hazardous-Waste for more information. 

The first thing to do is to get the water turned off to prevent additional water loss and the possibility of the property being flooded on the inside. If you have a private cutoff valve please use that immediately to shut off all water supply to the home/property. If you do not, please call Utility Billing 817-246-4971 option 1 during business hours 8-5pm to have a utility billing clerk process a request to have water turned off for immediate repair. If it is after hours please contact our after hours line at 817-980-1937. Remember, only city personnel are authorized to handle city water meters. If residents tamper with the meter they could be subject to a tampering charge of $250.00 that is assessed to the water bill.