Frequently Asked Questions

Many of the water meters in the City are over 40 years old and are in need of replacement. In addition, new meters have expanded options that make them easier to read while also providing residents the ability to more closely monitor their water usage.

No, you do not have to be present. The meter replacement crew can install your new meter even if you are not at home.

In some specific cases, this could be a possibility if your old meter wasn't properly recording or transmitting/displaying your water usage. It's important to remember that water bills can change from month to month based on the amount of water you used, so an increase may not be related to your new meter. The new meters are designed to ensure that you are properly charged for the water that you use.

Yes, all data is encrypted using AES (Advanced Encryption System) encryption prior to transmission.  Further, data is transmitted via Multi Protocol Label Switching and never travels across the Public Internet. Lastly, no Personally Identifiable Information (PII) is ever transmitted.

No, the water meters are located outside and there should not be a reason that Vanguard workers need to come inside your home.

Under normal circumstances, once work begins on your meter replacement it should be completed within an hour.

Yes, you will have no water service during the installation period. This period typically lasts between 30 minutes to an hour.

The major benefits include 

• Improved Accuracy - digital transmissions show exact usage data
• Powerful Customer Tools - new Eye on Water app les residents monitor usage and set up leak alerts
• Reduced Operational Costs - remote reading for all meters allows a major reduction in the need for manual meter readings
• Control Your WQA - knowing your exact water usage helps you limit your water usage in winter and set a low winter quarter average for the coming year's sewer charge

Once your new water meter has been installed, visit https://www.eyeonwater.com/signup and follow the instructions to set up your account.

Once it begins in late September, the Meter Replacement Program is expected to take five to six months although factors such as weather could cause delays.

Vanguard Utility Services, a contractor working on behalf of the City, will be completing this work. Each Vanguard employee will wear a uniform with a visible company logo and their vehicle will be marked with the Vanguard logo. 

Sometimes the installation of the new meter can cause air bubbles in your water lines. If you experience this please open the faucets in your home at least halfway for a few minutes to clear out the air trapped in your pipes. Be sure to also flush your toilets to help with this process.