Frequently Asked Questions

Yes, the only way to have waste collection service under the new contract is to have a Frontier Waste Solutions trash cart. These are the only carts that are compatible with the trucks that will be picking up the trash. 

The timing for when to place your carts at the curb is the same as the current time to place your trash at the curb. Carts can be placed out no earlier than 7 pm on the day before your trash pickup day and no later than 7 am on your trash pickup day.

Frontier Waste Solutions trucks utilize an extending arm to grab your carts and empty them. That means that your carts need to be clear of any obstructions such as parked cars and mailboxes. Make sure that each of your carts has a few feet of clearance on each side and are clear of any obstructions in front of them so the truck has no issues grabbing them. Also, be sure that your carts are facing the correct direction. Backwards carts cannot be picked up and will cause you to be skipped.

The answer depends on how much space this will leave for your carts. Trash and recycle carts require at least 3 feet of clearance on all sides. If you have a larger front yard, you may be able to park a car on the street and still leave adequate space for the trash truck to service your carts. However, in many cases it will be necessary to park in your driveway on your trash pickup day to make sure you receive service.

No, lawn bags cannot be placed alongside your trash cart. Lawn clippings, leaves, and other yard related waste can be disposed of in two ways. The first option is with your bulk pickup. Lawn bags or clear plastic bags full of lawn clippings, leaves, and other yard related waste will be picked up with your bulk. Another option is to put your lawn clippings and leaves in your trash cart along with your weekly trash. Do not place lawn clippings and leaves in your recycling cart, as this type of material is not accepted at the recycling processing facility. Please note, it’s always best to mulch your lawn clippings and leaves and reuse them in your yard. Most mowers have a side discharge or mulch plate that will return the mulched grass directly to your lawn. This helps feed your soil nutrients and keeps lawn clippings from unnecessarily ending up in landfills.

Service related issues should be communicated directly to Frontier Waste Solutions. Their customer service number is (888)854-2905 or you can reach them through the Frontier Waste Solutions mobile app.

Frontier Waste Solutions will make regular collections on every holiday except for Thanksgiving Day (November 23rd) and Christmas Day (December 25th) and New Years Day (January 1st). In these instances, all service days for the week will be delayed by one day. For example, this year Christmas Day falls on Monday, December 25th. There will be no trash/recycling pick up that day. Those who normally have service on Mondays will be picked up on Tuesday. Those with Tuesday service will be picked up on Wednesday, Wednesday pickup will slide to Thursday, Thursday pickup to Friday, and finally, those with Friday pickup will receive service on Saturday. The week following a holiday, all service will return to the regularly scheduled days. As these holidays approach each year, be on the lookout for reminders from the City about these holiday pickup schedules.

During times of extreme weather, Frontier Waste Solutions works to deliver as much service to the community as possible while still prioritizing safety. As evidenced in their response to the winter weather in nearby cities in February of 2023, Frontier gets their trucks back on the road as quickly as they safely can. One of the advantages of having a fleet of collection vehicles committed to White Settlement specifically (3 trash trucks, 2 recycling trucks, and 2 brush/bulk trucks) is that Frontier can run multiple trucks a day after a weather event to get caught up on service.

Frontier trucks will begin pickup no earlier than 7 am and will cease operations for the day at 6 pm. These hours may be extended or changed under special circumstances.

Go into your app store and search “Frontier Waste Solutions” on your mobile device, and you’ll be able to download the free app. As we move closer to the contract beginning with Frontier Waste, functionality for the White Settlement area will be added into the app.

No, any existing trash cans/carts you may have will not be compatible with Frontier’s collection system. Official Frontier Waste Solutions trash carts will be delivered to you prior to the start of the new service. These are the only carts that you’ll be able to use for trash pickup and curbside recycling.

There is no separate charge for your trash cart. The cost of your trash cart is included in your overall trash service charge on your utility bill. 

Frontier charges $7 per month for each additional trash cart. 

Trash carts are 95 gallon capacity. This is large enough to hold six fully filled standard sized trash bags. Recycling bins are 65 gallon capacity. This is large enough to hold the equivalent of up to four fully filled standard sized trash bags.

Your trash and recycling will be picked up on the same day each week. Your recycling cart should be placed beside your trash cart with at least three feet of distance between them. Be sure that your carts are free of obstructions on all sides (not too close to mailbox/fence, no overhanging limbs or wires, no cars parked in front of them on the street) and they are facing the correct direction (wheels toward house). Carts can be placed directly in front of your curb on the street or directly at your curbline in your yard.

Yes, in most cases it’s fine to put pizza boxes in your recycling cart. However, in situations when the boxes are badly soaked with grease or have a large amount of food residue on them, it may be best to throw them in the trash instead.

Yes, you can decline taking a recycling cart. Please note, the $16.73 charge on your utility bill for waste collection services is a set minimum cost and will not change if you take this action.

Yes, the recycling drop off station will remain open. Frontier Waste Solutions will install a new style of receptacle at the location which will cut down on bulk items being added into the recycling and after hours dumping. The recycling drop off station will also continue to be the hub for community recycling programs such as the holiday grease roundup and the Christmas tree drop off.

No, it’s not required that labels be removed from containers you are putting in the recycling cart. However, removing labels can improve the overall quality of the recycled materials, so if you can get labels off it is helpful to do so.

The basic list of recyclable items includes: Cardboard · Boxboard (Beverage Boxes, Frozen Food Boxes, Cereal Boxes, Milk Containers) · Newspaper · Junk Mail, Envelopes, Magazines, Brochures, File Folders · Plastic Containers identified with #1 , #2, #3 , #5 , #7 · Glass bottles and jars colored Amber, Clear, Green · Aluminum Beverage Cans · Steel and Tin Food Cans. Do your best to make sure these items are clean and dry for collection.

Frontier Waste suggests that you do your best to make sure that any items in your recycling cart are clean and dry for collection.

When non-recyclable items get mixed in with the recyclables it can cause many problems. After these non-recyclable items make their way to the recycling center, they can cause costly damage to the sorting equipment. In addition, time must be spent sorting the non-recyclable items out and sending them to landfills, which slows down and raises the overall cost of the recycling process.

No, plastic grocery bags undergo a different recycling process than other materials and therefore can’t be included in your recycling cart. Many grocery stores have a place for you to recycle used plastic grocery bags. Utilizing reusable grocery bags is a great alternative to using plastic grocery bags.

No, clothes and shoes can’t be included in your recycling cart. Textiles such as clothes and shoes undergo a different recycling process. If you’re interested in getting rid of clothes or shoes, consider donating to a local charitable organization or researching textile recycling options.

The placement period for bulk piles will remain unchanged under the new contract. Bulk piles can be placed curbside for service no earlier than 48 hours prior to the first day of their respective bulk collection period and not later than 7:00 a.m. of the first day of their respective collection period. Any bulk piles placed outside of this timeframe will be in violation.

It’s important to make sure your bulk pile is located along your front yard curb line in an area that is free of obstructions. This includes obstructions to the sides and above the bulk pile, as a claw truck is utilized that grabs the bulk pile from above. Common obstructions to avoid are parked cars, overhanging limbs/wires, mailboxes, and fences. 

The best way to visualize 7 cubic yards is to consider that an average sized stove or washing machine is about 1 cubic yards in size. In total, a standard rectangular shaped bulk pile should roughly be 8 feet long, 6 feet deep, and no more than 4 feet tall. This will still allow enough room to get rid of standard sized couches, mattresses, appliances, limbs/brush, or any other bulk items you may have generated during normal housekeeping activities.

Limbs, brush, and bulky items too large for your trash cart such as furniture and appliances can all be included in your bulk pile. You can also utilize your bulk pile to get rid of yard waste such as leaves or grass clippings (although mulching them is a better option), but you must make sure any yard waste is in a clear bag or a bag that is easily identifiable as yard waste.

The list of items that aren’t allowed in bulk will remain largely unchanged. Electronics, tires, household hazardous waste, construction debris and appliances with refrigerant in them cannot be included in your bulk pile.

No, regular trash should not be included in your bulk pile. Trash/garbage bags will not be picked up if they are included in the bulk pile. If placing bagged leaves or grass clippings in your bulk pile, you must make sure it is in a clear bag or a bag that is easily identifiable as yard waste or it will not be picked up.

When you have excess bulk there are several things you can do to get rid of it. The monthly community cleanup bulk dropoff events will continue once the new waste collection contract begins. This is a great option for anyone who may need to dispose of extra bulk between curbside bulk pickups. If your bulk pile includes furniture you can consider donating or selling it, as getting rid of furniture this way gets rid of the need to put it in your bulk pile. Lastly, one of the options that Frontier Waste Solutions will provide is an additional bulk pickup for a resident. It’s important to remember that this additional pickup will have a fee that you’ll pay directly to Frontier, but if you’ve got extra bulk, it’s a great option to have. The extra pickup fee is $15 per cubic yard of bulk.

To request an additional bulk pickup, contact Frontier Waste Solutions directly by calling (888)854-2905. 

Clear garbage bags are available at most hardware retailers such as Lowe’s and Home Depot and can be purchased from online retailers like Amazon.com and Walmart.com. They are often labeled as recycling bags or lawn and leaf bags.

Trash going into your cart should always be bagged. Loose trash can fly out when the cart is being emptied, spilling litter onto the street and into your yard.

Carts are great at keeping out wildlife and the elements, two benefits that don’t quite work if the lids aren’t closed. Overfilled carts also may not empty correctly when being picked up. These are some of the main reasons why it’s important to make sure the lids are closed on your carts each time they’re set out. 

Limbs should be cut to 3 feet in length and no single limb should exceed 35 pounds or be larger than six inches in diameter.

Your trash carts need to be placed in a spot where the mechanical arm of the side loading trash truck can successfully pick them up, empty them, and return them. The ideal spot for carts is on the street with the cart wheels against your front curb line. Alternatively, if you have a flat yard you can place your carts in the yard right up against the curb line with the wheels facing the house. No matter the positioning, be sure to leave at least 3 feet of space between the carts and any other objects or obstructions.

No, please do not mark on or write on the carts. Each cart has a unique barcode/serial number that is connected to your address. With this serial number, it’s simple for Frontier Waste Solutions to know who a cart belongs to and what address it should be at.

Unfortunately, there are some streets that are so busy that having carts on the street for pickup would create safety and traffic concerns. Therefore there are a number of major thoroughfares that will not be able to place carts on the street. The list of streets that currently qualify as major thoroughfares are Silver Creek Rd, Bomber Rd, Dale Lane, Western Hills Blvd, White Settlement Rd, Clifford, Las Vegas Trail, Cherry Lane, and any highway frontage roads. If you live on one of these streets, place your carts in your yard along your front curb line for service.

Between your service days, residents should make reasonable efforts to store carts out of public view. This can be done by putting the carts in your garage, behind screening on the property, or in an area where the carts are not visible from the street. At a minimum, containers must be kept behind the front building line of the property, which means the side or back of the house.

Carts can be reported as damaged or stolen by utilizing the cart management form at https://www.wstx.us/1540/Waste-Collection. Once reported, Frontier will arrange to deliver a replacement cart. Please note, if carts are damaged through personal negligence it will cost $65 for a replacement cart.

Yes, by utilizing the cart management form at https://www.wstx.us/1540/Waste-Collection you can return any additional carts that you’ve ordered. Please note, it may take up to 10 business days for Frontier to collect your old carts.

We understand that for some households, a 95 gallon trash cart may be a large amount of space for trash. However, at this time this is the only size trash cart that is available for use.