Frequently Asked Questions

Property must be inspected before start of new service. To schedule an inspection, contact the code department at 817-246-4971. When property has been inspected, you will need to come in to the customer service counter in city hall. Bring the following with you: 

• A lease agreement if you are renting or closing papers if you just purchased the property
• Money for a deposit
• A valid U.S. driver’s license or identification card

Deposit must be paid at time of application.

Deposit fees are the following:

• Commercial Deposit: $200 Minimum
• Residential Deposit Homeowner: $100 Cash or Card
• Residential Deposit Rental Property: $150 Cash or Card

After hours calls should be used only for emergency purposes. If you need emergency assistance after hours you can call 817-246-4971 and select option 1 or call 817-980-1937. Please note, there is a $50 fee for after hours assistance. This fee will be added to your next utility bill.

If the City is not open on your due date, your bill must be paid no later than the next business day. 

Each February, the City holds a household hazardous waste collection event. Check the City calendar at www.wstx.us for those dates. In addition, each household can receive one free voucher annually to drop off household hazardous waste at a Fort Worth location. Visit https://www.wstx.us/1398/Household-Hazardous-Waste for more information. 

The first thing to do is to get the water turned off to prevent additional water loss and the possibility of the property being flooded on the inside. If you have a private cutoff valve please use that immediately to shut off all water supply to the home/property. If you do not, please call Utility Billing 817-246-4971 option 1 during business hours 8-5pm to have a utility billing clerk process a request to have water turned off for immediate repair. If it is after hours please contact our after hours line at 817-980-1937. Remember, only city personnel are authorized to handle city water meters. If residents tamper with the meter they could be subject to a tampering charge of $250.00 that is assessed to the water bill.

Complaints can be made by calling 817-246-7070 or by emailing the Police Department and submitting the Citizen Complaint Form Packet (PDF). 

As defined by Texas Law, “racial profiling means a law enforcement-initiated action based on an individual’s race, ethnicity, or national origin rather than on the individual’s behavior or on information identifying the individual as having engaged in criminal activity.”

The department is committed to investigating complaints. The following process is followed by the White Settlement Police Department in accordance with Civil Service Rules, policies, and state law.

• Citizen Complaint Form Packet is received. 
• Supervisor conducts a Preliminary Review to determine the merit, validity, and/or reliability of the allegation(s). The supervisor also examines other factors, including but not limited to, whether the allegation is related to a policy, law, or other legal standard. The supervisor will also categorize the complaint as either "departmental" or "employee." 
• If there is no actionable information or the complaint lacks merit, validity, reliability, policy application, or legal framework, in addition to other factors, the complaint will not move forward and will be considered closed. There is no appeal to Preliminary Reviews which are closed. 
• If the Preliminary Review justifies the continuance of review, the complaint will be assigned as a Supervisor Inquiry for minor allegations of acts or omissions, or a Formal Complaint for major allegations, as approved by the Chief of Police.
• A Supervisor Inquiry is generally conducted by the employee's first line supervisor.
• A Formal Complaint is generally conducted by a divisional level supervisor as assigned by the Chief of Police.
• The Supervisor Inquiry or Formal Complaint will result in one of four categories related to the findings of fact:
  • Sustained
  • Not Sustained
  • Unfounded
  • Exonerated
• For sustained findings of fact, another review may take place to determine a course of action. 
  • Re-training
  • Coaching or mentoring the employee
  • Sharing the experience in an organizational briefing to broaden workforce awareness of the issue or topic
  • Counseling an employee
  • Formal discipline of an employee (Chief of Police must follow Civil Service Rules)
  • Policy or procedural change
• If requested, a supervisor may contact you to share the final outcome. This may be in the form of sending a letter, telephone call, email, or scheduling a meeting. 
• The decision on the findings of fact and proposed course of action to deal with the sustained deficiency or misconduct is considered final by the department and Chief of Police. 

White Settlement Dress Code:

Men: wear shoes with socks; long pants (on pants with belt loops, wear a belt); collared shirt (tucked in) preferably with a tie, with or without a jacket.

Women: wear shoes; a dress, skirt (preferably no more than two inches above the knee) or long pants; a blouse, sweater or casual dress shirt.

Further,  explicitly suggests that you not wear:

• shorts
• hats
• halter or tube top
• see-through top
• flip flops
• clothing that exposes your midriff or underwear
• ripped or torn jeans
• baggy pants that fall below your hips
• clothing with an emblem or wording that promotes illegal or inappropriate activity
• clothing that depicts or promotes violence, sex acts, illegal drug use or profanity

To access your account, you'll need to go to the library catalog here. In the top right-hand corner (or at the top of the screen on mobile), you'll see the log-in. You'll need your library card number (the long number on the back of your card) and the phone number that we have on file for you. Once you've logged on, click "My Account." A menu should open up that looks like this:

From this menu you can change your notification preferences, check your items out and see when they're due, make and check on your reserves, and more. You can also change your password from your phone number to something more secure if you'd like.

There are a handful of reasons you may be having trouble logging in:

1. You have previously changed your password from your phone number to a secure password. Once you've changed your password, it will not let you log in with your phone number anymore. If you've forgotten your secure password, give us a call at 817-367-0166 and we can reset your password to the phone number we have on file for you.
2. You are using a new phone number. If you haven't updated your phone number with us, your password will still be your old phone number. Next time you come into the library you can update your information with us; in the meantime just use your old phone number to log in.
3. There is a typo in your account on our end. If this is the first time you are logging on and it's telling you that your login has failed, give us a call at 817-367-0166. We will double check your application against your account, and if the phone numbers don't match we'll update it so that you can log in.
4. You are trying to log in to a family member's account with the wrong phone number. If you keep your family's cards together, double check that you're matching each card with the correct phone number.

If none of these apply to you but you are still having trouble logging in, give us a call at 817-367-0166 and we'll try to resolve the issue on our end.

Yes. Your first card is free as long as you have a Texas address. Be sure to check the "How to get a library card" page for acceptable forms of ID and proof of address before you come in.

If you have had a card in the past and have lost it, there is a $10 replacement fee.

As of April 1, 2019, items that are eligible for renewal will be automatically renewed on the day they are due. Items are eligible for renewal if: 

• They have not already been renewed twice, &
• They are not on reserve for another patron.

There are three other ways to renew materials:

• Bring them into the library. You must have the items with you to renew this way. As long as there are no reserves on the items, there is no limit to how many times you can bring materials in to renew them.
• Log on to your catalog account here. Click “My Account” and then “Items Out/Renewals”. From there you can renew any item that is eligible to be renewed. If the item was successfully renewed, the “Renew” button to the right of the item will change to text that reads “Successfully renewed”. It may take a moment, especially if you are renewing multiple items at once, but don’t navigate away from the page before you see “Successfully renewed” beside each item you’re renewing.
• Use our automated texting service. Using the cellphone number we have on file for you, text the words “Renew all” or “Renew due” to 817-678-8062. You should immediately get an automated reply with your new due date. If you do not get this automated reply, the renewal did not go through. Give it a few minutes and try again. If it still isn’t working, you can try renewing online.

Renewal dates are from the date renewed, not from the date material is due.

There are a few reasons you may be having trouble renewing:

1. You have renewed them twice from home already. While you can bring your items in to the library to renew as many times as you want, you are limited to two online/text renewal per item.
2. Another patron is on reserve for the item. If someone else has placed a hold on your item, you will not be able to renew it.
3. You have a fine on your account. If the item is overdue, or if there is an overdue fine from a different item on your account or on a family member's account, you will not be able to renew it.
4. You are texting from a number we do not have on file for you. If you have changed numbers, you will need to come in to the library and update your information with us before you are able to use the texting service with your new phone number. In the meantime, you can try renewing online by logging in with your old phone number.

When you get your library card, you are limited to 1 item for the first three days. After those three days you have full privileges:

You are limited to a total of 50 items, but non-book items have smaller limits:

• 5 Movies
• 3 Audiobooks
• 3 Puppets
• 1 Launchpad
• 1 Kit or Game

• Books are 25¢ per day overdue with a $6.00 or cost-of-item maximum.
• Audiobooks are 25¢ per disc per day with a $15.00 or cost-of-item maximum.
• Kits (puppet kits, backpack kits, etc.), are 25¢ per item per day with a$6.00 or cost-of item maximum. For example, a kit with a puppet, a book, and a CD would be 75¢ per day.
• DVDs are $1.00 per disc per day with a $15.00 or cost-of-item maximum.
• Launchpads are $10.00 per day with a $50.00 or cost-of-item maximum.

There is a $10 reprocessing fee added to the cost of a lost or damaged item. 

No, fines can only be paid in person. Once all item(s) have been returned, fines stop accruing, and there are no penalties for not paying within a certain amount of time.

There will be a repair fee charged for repairable damage. A fee schedule is available at the front desk.

For lost items or items that are damaged beyond repair you will be charged the cost of the item plus a $10.00 processing fee (or a $5.00 processing fee for mass-market paperbacks).

No, the White Settlement library does not have reciprocity with any other library in the area. Returning White Settlement books to other libraries or returning another library’s books to White Settlement may result in overdue fines.

If the library doesn't have a particular item:

1. You can place a purchase request at the library or by logging into the catalog and making the request under the “Reserves/Requests” tab in your account. If the item is available through our vendors, we will add it to the earliest available order. It is free to make a purchase request.
2. If you are a White Settlement resident and you’ve had your library card for at least 6 months, you can apply for a TexShare card and go to another library in the area for your item. This option is also free, and you may be able to get your item more quickly than you would by making a purchase request.
3. Finally, you can make an Interlibrary Loan (ILL) request. This is a service that allows libraries to borrow materials from one another. You can request the item on texas.agshareit.com or by coming into the library and filling out a request form. A $4.40 per item Delivery Fee will be added to patron accounts for materials borrowed through ILL. Please be aware that rare items, new and popular items, and audiovisual materials may be unavailable. If for any reason we are unable to get an item delivered to us, you will not be charged the delivery fee. Standard overdue fines apply to ILL materials.

Yes. You can access downloadable audiobooks and ebooks from the North Texas Libraries On-The-Go digital collection via Overdrive. Log in directly through Overdrive here, or navigate there through the library's catalog here. Your screen should look like this:

Click "Sign in" in the top right-hand corner and choose White Settlement Public Library from the drop-down menu. From there you'll sign in with your library card number and phone number - just like logging in to the catalog. 

Overdrive has two mobile apps for patrons accessing the collection through their phone or tablet. The original app is called Overdrive and is compatible with most devices. The new app is called Libby. It is easier to set up and has more features, but it may not be compatible with all devices.

Give us a call at 817-367-0166 or email us at wspubliclibrary@wstx.us with any questions.

If you already have a library card, you already have access to our online materials. Residents of Tarrant County who do not have a library card can request a digital library card by signing up at our catalog website here. 

Click "Sign Up" in the upper right-hand corner of the screen (at the top on mobile).

Next, fill out the form:

You should receive a welcome email within one business day. Your library card number will be in the subject line of the email. Once you log into the catalog with your library card number and your password, you will have access to all the available electronic resources.

This library card number is only good for digital access.

Our new mobile print service is easier than ever! You can print from your phone, tablet, or computer to the library’s printers with just a few simple steps.

How to print from any device:

1. Go to https://print.princh.com.
2. Enter the library’s code: 110486.
3. Adjust your settings as needed. You can choose:
   • Black and white or color printing
   • Number of copies
   • Page range 
4. Upload your documents (you can upload as many as you need).
5. Click Continue.
6. Enter your email address. This is used to identify your print job at the library.

Once your document is sent to the library’s printer, it will be held for 24 hours. Printing costs are the same as in-house printing:

• $0.30 per page for black and white prints
• $0.60 per page for color prints

Come by the service desk within 24 hours, provide your email address to the library clerk, and pick up your print job!

Yes, the Library accepts donations of books, DVDs, CDs, and records. We no longer accept donations of VHS tapes or audio cassettes. Small donations may be brought in at any time - if we are closed they can simply be placed in our book drop. Large donations in boxes or bags can only be brought in during Library hours. Please do not leave boxes outside of the Library while we are closed. If you are donating more than 3 boxes, we ask that you give us a call at 817-367-0166 so that we can prepare space for your donation. We do have a dolly that can be requested to help bring your boxes into the Library from your car. 

Depending on the condition and age of the donated item, as well as whether the Library already has a copy, we may add it to our collection. However, the vast majority of donated items are given to the Friends of the Library for their book sale. There is one large book sale every year, typically in September or October, as well as a single sale cart that is always located near the front desk of the Library and offers a constantly rotating selection of books for 50¢ each. 

The Friends of the Library are a 501(c)3 non-profit organization dedicated to supporting the Library through fundraising and volunteer work. If you would like to join this worthwhile organization, please fill out the sign-up form here.

Yes, the only way to have waste collection service under the new contract is to have a Frontier Waste Solutions trash cart. These are the only carts that are compatible with the trucks that will be picking up the trash. 

The timing for when to place your carts at the curb is the same as the current time to place your trash at the curb. Carts can be placed out no earlier than 7 pm on the day before your trash pickup day and no later than 7 am on your trash pickup day.

Frontier Waste Solutions trucks utilize an extending arm to grab your carts and empty them. That means that your carts need to be clear of any obstructions such as parked cars and mailboxes. Make sure that each of your carts has a few feet of clearance on each side and are clear of any obstructions in front of them so the truck has no issues grabbing them. Also, be sure that your carts are facing the correct direction. Backwards carts cannot be picked up and will cause you to be skipped.

The answer depends on how much space this will leave for your carts. Trash and recycle carts require at least 3 feet of clearance on all sides. If you have a larger front yard, you may be able to park a car on the street and still leave adequate space for the trash truck to service your carts. However, in many cases it will be necessary to park in your driveway on your trash pickup day to make sure you receive service.

No, lawn bags cannot be placed alongside your trash cart. Lawn clippings, leaves, and other yard related waste can be disposed of in two ways. The first option is with your bulk pickup. Lawn bags or clear plastic bags full of lawn clippings, leaves, and other yard related waste will be picked up with your bulk. Another option is to put your lawn clippings and leaves in your trash cart along with your weekly trash. Do not place lawn clippings and leaves in your recycling cart, as this type of material is not accepted at the recycling processing facility. Please note, it’s always best to mulch your lawn clippings and leaves and reuse them in your yard. Most mowers have a side discharge or mulch plate that will return the mulched grass directly to your lawn. This helps feed your soil nutrients and keeps lawn clippings from unnecessarily ending up in landfills.

Service related issues should be communicated directly to Frontier Waste Solutions. Their customer service number is (888)854-2905 or you can reach them through the Frontier Waste Solutions mobile app.

Frontier Waste Solutions will make regular collections on every holiday except for Thanksgiving Day (November 23rd) and Christmas Day (December 25th) and New Years Day (January 1st). In these instances, all service days for the week will be delayed by one day. For example, this year Christmas Day falls on Monday, December 25th. There will be no trash/recycling pick up that day. Those who normally have service on Mondays will be picked up on Tuesday. Those with Tuesday service will be picked up on Wednesday, Wednesday pickup will slide to Thursday, Thursday pickup to Friday, and finally, those with Friday pickup will receive service on Saturday. The week following a holiday, all service will return to the regularly scheduled days. As these holidays approach each year, be on the lookout for reminders from the City about these holiday pickup schedules.

During times of extreme weather, Frontier Waste Solutions works to deliver as much service to the community as possible while still prioritizing safety. As evidenced in their response to the winter weather in nearby cities in February of 2023, Frontier gets their trucks back on the road as quickly as they safely can. One of the advantages of having a fleet of collection vehicles committed to White Settlement specifically (3 trash trucks, 2 recycling trucks, and 2 brush/bulk trucks) is that Frontier can run multiple trucks a day after a weather event to get caught up on service.

Frontier trucks will begin pickup no earlier than 7 am and will cease operations for the day at 6 pm. These hours may be extended or changed under special circumstances.

Go into your app store and search “Frontier Waste Solutions” on your mobile device, and you’ll be able to download the free app. As we move closer to the contract beginning with Frontier Waste, functionality for the White Settlement area will be added into the app.

No, any existing trash cans/carts you may have will not be compatible with Frontier’s collection system. Official Frontier Waste Solutions trash carts will be delivered to you prior to the start of the new service. These are the only carts that you’ll be able to use for trash pickup and curbside recycling.

There is no separate charge for your trash cart. The cost of your trash cart is included in your overall trash service charge on your utility bill. 

Frontier charges $7 per month for each additional trash cart. 

Trash carts are 95 gallon capacity. This is large enough to hold six fully filled standard sized trash bags. Recycling bins are 65 gallon capacity. This is large enough to hold the equivalent of up to four fully filled standard sized trash bags.

Your trash and recycling will be picked up on the same day each week. Your recycling cart should be placed beside your trash cart with at least three feet of distance between them. Be sure that your carts are free of obstructions on all sides (not too close to mailbox/fence, no overhanging limbs or wires, no cars parked in front of them on the street) and they are facing the correct direction (wheels toward house). Carts can be placed directly in front of your curb on the street or directly at your curbline in your yard.

Yes, in most cases it’s fine to put pizza boxes in your recycling cart. However, in situations when the boxes are badly soaked with grease or have a large amount of food residue on them, it may be best to throw them in the trash instead.

Yes, you can decline taking a recycling cart. Please note, the $16.73 charge on your utility bill for waste collection services is a set minimum cost and will not change if you take this action.

Yes, the recycling drop off station will remain open. Frontier Waste Solutions will install a new style of receptacle at the location which will cut down on bulk items being added into the recycling and after hours dumping. The recycling drop off station will also continue to be the hub for community recycling programs such as the holiday grease roundup and the Christmas tree drop off.

No, it’s not required that labels be removed from containers you are putting in the recycling cart. However, removing labels can improve the overall quality of the recycled materials, so if you can get labels off it is helpful to do so.

The basic list of recyclable items includes: Cardboard · Boxboard (Beverage Boxes, Frozen Food Boxes, Cereal Boxes, Milk Containers) · Newspaper · Junk Mail, Envelopes, Magazines, Brochures, File Folders · Plastic Containers identified with #1 , #2, #3 , #5 , #7 · Glass bottles and jars colored Amber, Clear, Green · Aluminum Beverage Cans · Steel and Tin Food Cans. Do your best to make sure these items are clean and dry for collection.

Frontier Waste suggests that you do your best to make sure that any items in your recycling cart are clean and dry for collection.

When non-recyclable items get mixed in with the recyclables it can cause many problems. After these non-recyclable items make their way to the recycling center, they can cause costly damage to the sorting equipment. In addition, time must be spent sorting the non-recyclable items out and sending them to landfills, which slows down and raises the overall cost of the recycling process.

No, plastic grocery bags undergo a different recycling process than other materials and therefore can’t be included in your recycling cart. Many grocery stores have a place for you to recycle used plastic grocery bags. Utilizing reusable grocery bags is a great alternative to using plastic grocery bags.

No, clothes and shoes can’t be included in your recycling cart. Textiles such as clothes and shoes undergo a different recycling process. If you’re interested in getting rid of clothes or shoes, consider donating to a local charitable organization or researching textile recycling options.

The placement period for bulk piles will remain unchanged under the new contract. Bulk piles can be placed curbside for service no earlier than 48 hours prior to the first day of their respective bulk collection period and not later than 7:00 a.m. of the first day of their respective collection period. Any bulk piles placed outside of this timeframe will be in violation.

It’s important to make sure your bulk pile is located along your front yard curb line in an area that is free of obstructions. This includes obstructions to the sides and above the bulk pile, as a claw truck is utilized that grabs the bulk pile from above. Common obstructions to avoid are parked cars, overhanging limbs/wires, mailboxes, and fences. 

The best way to visualize 7 cubic yards is to consider that an average sized stove or washing machine is about 1 cubic yards in size. In total, a standard rectangular shaped bulk pile should roughly be 8 feet long, 6 feet deep, and no more than 4 feet tall. This will still allow enough room to get rid of standard sized couches, mattresses, appliances, limbs/brush, or any other bulk items you may have generated during normal housekeeping activities.

Limbs, brush, and bulky items too large for your trash cart such as furniture and appliances can all be included in your bulk pile. You can also utilize your bulk pile to get rid of yard waste such as leaves or grass clippings (although mulching them is a better option), but you must make sure any yard waste is in a clear bag or a bag that is easily identifiable as yard waste.

The list of items that aren’t allowed in bulk will remain largely unchanged. Electronics, tires, household hazardous waste, construction debris and appliances with refrigerant in them cannot be included in your bulk pile.

No, regular trash should not be included in your bulk pile. Trash/garbage bags will not be picked up if they are included in the bulk pile. If placing bagged leaves or grass clippings in your bulk pile, you must make sure it is in a clear bag or a bag that is easily identifiable as yard waste or it will not be picked up.

When you have excess bulk there are several things you can do to get rid of it. The monthly community cleanup bulk dropoff events will continue once the new waste collection contract begins. This is a great option for anyone who may need to dispose of extra bulk between curbside bulk pickups. If your bulk pile includes furniture you can consider donating or selling it, as getting rid of furniture this way gets rid of the need to put it in your bulk pile. Lastly, one of the options that Frontier Waste Solutions will provide is an additional bulk pickup for a resident. It’s important to remember that this additional pickup will have a fee that you’ll pay directly to Frontier, but if you’ve got extra bulk, it’s a great option to have. The extra pickup fee is $15 per cubic yard of bulk.

To request an additional bulk pickup, contact Frontier Waste Solutions directly by calling (888)854-2905. 

Clear garbage bags are available at most hardware retailers such as Lowe’s and Home Depot and can be purchased from online retailers like Amazon.com and Walmart.com. They are often labeled as recycling bags or lawn and leaf bags.

Trash going into your cart should always be bagged. Loose trash can fly out when the cart is being emptied, spilling litter onto the street and into your yard.

Carts are great at keeping out wildlife and the elements, two benefits that don’t quite work if the lids aren’t closed. Overfilled carts also may not empty correctly when being picked up. These are some of the main reasons why it’s important to make sure the lids are closed on your carts each time they’re set out. 

Limbs should be cut to 3 feet in length and no single limb should exceed 35 pounds or be larger than six inches in diameter.

Your trash carts need to be placed in a spot where the mechanical arm of the side loading trash truck can successfully pick them up, empty them, and return them. The ideal spot for carts is on the street with the cart wheels against your front curb line. Alternatively, if you have a flat yard you can place your carts in the yard right up against the curb line with the wheels facing the house. No matter the positioning, be sure to leave at least 3 feet of space between the carts and any other objects or obstructions.

No, please do not mark on or write on the carts. Each cart has a unique barcode/serial number that is connected to your address. With this serial number, it’s simple for Frontier Waste Solutions to know who a cart belongs to and what address it should be at.

Unfortunately, there are some streets that are so busy that having carts on the street for pickup would create safety and traffic concerns. Therefore there are a number of major thoroughfares that will not be able to place carts on the street. The list of streets that currently qualify as major thoroughfares are Silver Creek Rd, Bomber Rd, Dale Lane, Western Hills Blvd, White Settlement Rd, Clifford, Las Vegas Trail, Cherry Lane, and any highway frontage roads. If you live on one of these streets, place your carts in your yard along your front curb line for service.

Between your service days, residents should make reasonable efforts to store carts out of public view. This can be done by putting the carts in your garage, behind screening on the property, or in an area where the carts are not visible from the street. At a minimum, containers must be kept behind the front building line of the property, which means the side or back of the house.

Carts can be reported as damaged or stolen by utilizing the cart management form at https://www.wstx.us/1540/Waste-Collection. Once reported, Frontier will arrange to deliver a replacement cart. Please note, if carts are damaged through personal negligence it will cost $65 for a replacement cart.

Yes, by utilizing the cart management form at https://www.wstx.us/1540/Waste-Collection you can return any additional carts that you’ve ordered. Please note, it may take up to 10 business days for Frontier to collect your old carts.

We understand that for some households, a 95 gallon trash cart may be a large amount of space for trash. However, at this time this is the only size trash cart that is available for use.

Many of the water meters in the City are over 40 years old and are in need of replacement. In addition, new meters have expanded options that make them easier to read while also providing residents the ability to more closely monitor their water usage.

No, you do not have to be present. The meter replacement crew can install your new meter even if you are not at home.

In some specific cases, this could be a possibility if your old meter wasn't properly recording or transmitting/displaying your water usage. It's important to remember that water bills can change from month to month based on the amount of water you used, so an increase may not be related to your new meter. The new meters are designed to ensure that you are properly charged for the water that you use.

Yes, all data is encrypted using AES (Advanced Encryption System) encryption prior to transmission.  Further, data is transmitted via Multi Protocol Label Switching and never travels across the Public Internet. Lastly, no Personally Identifiable Information (PII) is ever transmitted.

No, the water meters are located outside and there should not be a reason that Vanguard workers need to come inside your home.

Under normal circumstances, once work begins on your meter replacement it should be completed within an hour.

Yes, you will have no water service during the installation period. This period typically lasts between 30 minutes to an hour.

The major benefits include 

• Improved Accuracy - digital transmissions show exact usage data
• Powerful Customer Tools - new Eye on Water app les residents monitor usage and set up leak alerts
• Reduced Operational Costs - remote reading for all meters allows a major reduction in the need for manual meter readings
• Control Your WQA - knowing your exact water usage helps you limit your water usage in winter and set a low winter quarter average for the coming year's sewer charge

Once your new water meter has been installed, visit https://www.eyeonwater.com/signup and follow the instructions to set up your account.

Once it begins in late September, the Meter Replacement Program is expected to take five to six months although factors such as weather could cause delays.

Vanguard Utility Services, a contractor working on behalf of the City, will be completing this work. Each Vanguard employee will wear a uniform with a visible company logo and their vehicle will be marked with the Vanguard logo. 

Sometimes the installation of the new meter can cause air bubbles in your water lines. If you experience this please open the faucets in your home at least halfway for a few minutes to clear out the air trapped in your pipes. Be sure to also flush your toilets to help with this process.