What if the library doesn't have the item I need?

If the library doesn't have a particular item:

  1. You can place a purchase request at the library or by logging into the catalog and making the request under the “Reserves/Requests” tab in your account. If the item is available through our vendors, we will add it to the earliest available order. It is free to make a purchase request.
  2. If you are a White Settlement resident and you’ve had your library card for at least 6 months, you can apply for a TexShare card and go to another library in the area for your item. This option is also free, and you may be able to get your item more quickly than you would by making a purchase request.
  3. Finally, you can make an Interlibrary Loan (ILL) request. This is a service that allows libraries to borrow materials from one another. You must come to the front desk to fill out a request form, and a $3.02 per item Delivery Fee will be added to patron accounts for materials borrowed through ILL. Please be aware that rare items, new and popular items, and audiovisual materials may be unavailable. If for any reason we are unable to get an item delivered to us, you will not be charged the delivery fee. Standard overdue fines apply to ILL materials.

Show All Answers

1. How do I check my library account online?
2. Why can't I log in?
3. Can I get a library card if I don't live in White Settlement?
4. How do I renew my materials?
5. Why can't I renew my materials online/by text?
6. How many books & materials can I check out at a time?
7. How much are overdue fines?
8. What happens if I lost or damaged an item I borrowed from the library?
9. Can I return my books to other area libraries? / Can I return other libraries' books to the White Settlement Library?
10. What if the library doesn't have the item I need?
11. Does the library have ebooks?
12. Can I print from my phone?