Why can't I renew my materials online/by text?

There are a few reasons you may be having trouble renewing:

  1. You have renewed them once from home already. While you can bring your items in to the library to renew as many times as you want, you are limited to one online/text renewal per item.
  2. Another patron is on reserve for the item. If someone else has placed a hold on your item, you will not be able to renew it.
  3. You have a fine on your account. If the item is overdue, or if there is an overdue fine from a different item on your account or on a family member's account, you will not be able to renew it.
  4. You are texting from a number we do not have on file for you. If you have changed numbers, you will need to come in to the library and update your information with us before you are able to use the texting service with your new phone number. In the meantime, you can try renewing online by logging in with your old phone number.

Show All Answers

1. How do I check my library account online?
2. Why can't I log in?
3. Can I get a library card if I don't live in White Settlement?
4. How do I renew my materials?
5. Why can't I renew my materials online/by text?
6. How many books & materials can I check out at a time?
7. How much are overdue fines?
8. What happens if I lost or damaged an item I borrowed from the library?
9. Can I return my books to other area libraries? / Can I return other libraries' books to the White Settlement Library?
10. What if the library doesn't have the item I need?
11. Does the library have ebooks?
12. Can I print from my phone?