How do I make a complaint?

When a citizen has a complaint against an employee (sworn or civilian), they may contact the Police Department. Complaints that are relatively minor in nature will be directed to the employee’s supervisor. Allegations of serious misconduct, including racial profiling, will be forwarded to the Police Department’s Internal Affairs Investigator.


Texas Law Requirements

Texas Law requires that all complaints against Police Officers, which may result in disciplinary action, be in writing and signed by the person making the complaint. Complaints of misconduct that are less serious in nature need not be in writing.


Making a Complaint

Complaints should be made within 30 days of the incident unless special circumstances exist. You can make a compliment or complaint against an officer or employee in-person at the Police Department, which is located at:
8900 Clifford Street
White Settlement, TX 76108


Complaints can also be made by calling 817-246-7070 or by completing the Complaint Form (PDF) and emailing the Police Department.

Show All Answers

1. Who can make a complaint?
2. What is racial profiling?
3. How do I make a complaint?
4. What are the penalties for filing false complaints?
5. What happens when a complaint is upheld?
6. What happens when a complaint is not upheld?
7. What if you are not satisfied with the outcome?