New Service Connections

Apply for Water Service

To set up your water service with the City please fill out the WATER SERVICE APPLICATION and then either bring it into City Hall (CURRENT HOURS: Wednesday and Friday, 8am-5pm) or email it to ub-customer-service@wstx.us. You will also need to provide:

  • A lease agreement if you are renting or closing papers if you just purchased the property
  • Money for a deposit
  • A valid U.S. driver’s license or identification card

Deposit must be paid at time of application. Deposit can be made by cash, money order, cashier’s check or credit card (in-person only). Residential deposit is $100 for owners and $150 for renters. A non-residential deposit is determined based on 90 days of anticipated utility bill. Utility Bills are due 15 days after billing date (ex. Billed 30th due 15th, Billed 15th due 30th). Any unpaid balance is subject to a 10 percent penalty after 5 p.m. on due date. Customers are at risk for termination of service (cut-off/disconnect) for non-payment 22 days after billed date and a $25 admin fee on date of disconnect. A $25 non-sufficient funds fee will be assessed for all payment methods returned.

If you require assistance, please come into City Hall and speak to a Utility Billing representative or call at 817-246-4971.